Usability

We provide usability assistance with manufactured goods, equipment, procedures, and written information. Services include the following:

• Conducting expert reviews/heuristic evaluations
• Performing task analyses
• Interviewing users or subject matter experts regarding decision-making, product use, and preferences
• Designing and conducting usability studies
• Analyzing results and developing useful recommendations
• Presenting findings and resulting design recommendations in a manner appropriate for the intended audience ­ e.g., executive summary, written report (using your organization’s template, if desired), oral presentation, etc.

We can also coordinate with your usability staff to provide short-term, project-specific assistance.

We can conduct research at your facilities, or we have space available on site for conducting usability tests or focus groups, with observation by video camera. We have also conducted research in public areas, at special events, and in private homes when appropriate.

For services inquiries, please contact Mr. Charles Burhans.